Refund policy

We are a small family business and will always try and make it right, especially in the rare instance we make a mistake, it does happen time to time. 

We have a 72 hour return policy, which means you have 72 hours to contact us and initiate a refund request. All requests that are received after this 72 hour window will not be granted. Contacting us means sending a email refund request to buyluckyduckfinds@gmail.com.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging if New. Please be aware that if you are purchasing a pre-owned or used item, there  are no returns accepted unless the product condition is grossly misrepresented. For Example: If an item is said to be tested and in working order and it is not, we will gladly make it right. All PRE-OWNED ITEMS ARE CONSIDER IN USED/AS IS CONDITION. We do our best to honestly represent the condition of the item, but with any pre-owned items there is an expectation that there is some minor use/wear that is represented to the best of our ability in the photos. 

To start a return, you can contact us at buyluckyduckfinds@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at buyluckyduckfinds@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We rely on our shipping partners and need to know if your items are damaged in the shipping process. Often times if the item is damaged in the shipping process we will need to direct you to the shippers website to file a damage claim. If requesting a refund on a product due to shipping damage, The refund will not be processed until confirmation of a submitted claim has been made.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, pre-owned/used items or intimate clothing. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at buyluckyduckfinds@gmail.com.